Terms & Conditions

The digital commerce platform is overseen by the parent organization known as 13 Scents Inc. and serves as a primary portal for retail transactions. Engaging with this online space, whether through the act of viewing inventory, finalizing a transaction, or utilizing various digital tools, necessitates an agreement to follow the specific regulations presented in this document. Any person who interacts with the site in any capacity is considered to have accepted these operating standards. If an individual finds themselves in disagreement with any part of these rules, they are advised to immediately cease their use of the platform. It is noted that the previous loyalty incentives program reached its conclusion on August 24, 2024, and any inquiries related to remaining credits from that initiative are managed independently through the corporate assistance channels.

Eligibility for using the services is restricted to those who have reached the legal age of maturity defined by the laws of their specific location. For those who have not yet reached this age, the involvement and consent of a legal guardian or parent are required to ensure all terms are understood and followed. Furthermore, while younger children under the age of thirteen are permitted to look at the materials hosted on the site, they are strictly prohibited from establishing a personal profile, sharing their private data, or engaging in any financial purchases.

The merchandise offered for sale is intended exclusively for the private enjoyment of the customer and is not for commercial distribution. Any attempts to place orders for the purpose of reselling the goods or for other business-related ventures are forbidden. The management maintains the authority to reject or void any transaction that appears to be in conflict with these non-commercial usage policies. The specific items available, their listed costs, and the accepted modes of payment can fluctuate based on the geographical location of the visitor, and no order is considered finalized until it has undergone a full verification and approval process by the internal team.

All financial transfers must be executed through the protected gateways provided during the final stages of the checkout process. Fulfillment of an order only begins once the payment has been successfully captured, and the physical dispatch of goods occurs after this confirmation is secured. In the event of clerical errors regarding prices or sudden updates to the inventory, the organization may revoke orders linked to those inaccuracies and provide a full return of funds to the affected parties. The expenses associated with transport and the predicted duration of the delivery are determined by the specific shipping service and the final destination, and external factors or carrier issues may lead to variations in the timeline. The legal possession of the goods is handed over once the payment is finalized, while the responsibility for the condition of the items shifts to the consumer once the package is transferred to the logistics provider.

Items that qualify under the current policy may be sent back within a thirty day window starting from the time of arrival, provided they remain in their pristine original state and within their initial boxes. There are specific exclusions to this rule, such as digital or physical gift vouchers and goods that show signs of previous use, which are deemed ineligible for return. When a return is approved, the reimbursement is sent back to the source of the initial payment, though certain specified fees might be subtracted from the total.

From time to time, the platform may introduce voluntary membership tiers or special incentive programs. Joining these is optional and subject to unique sets of guidelines that detail any required payments, the accrual of credits, the methods for ending participation, and the rules for various promotions. These specific program details may be adjusted periodically to reflect current company goals.

The entire body of work found on the website, encompassing all written descriptions, visual media, underlying code, and brand marks, is the property of the company or its partners and is shielded by laws governing creative ownership. Visitors are given a restricted and non-transferable permission to view the site for their own private needs, but any attempts to copy, change, or use these materials for business profit are strictly disallowed.

Individuals are tasked with keeping their login credentials secure and ensuring that any data they provide to the site remains truthful and precise. The organization retains the right to freeze or close user accounts if the rules are broken or if the actions of a user pose a risk to the integrity of the business. While the site may provide navigational links to external organizations, the management does not oversee those outside entities and is not responsible for their content or data handling methods. Any visits to such external sites are conducted at the user’s own risk.

The company does not accept liability for any interruptions or service failures caused by events outside of its reasonable influence, such as hardware breakdowns, industrial strikes, environmental disasters, or official mandates. These governing terms are interpreted according to the prevailing legal statutes, and users seeking further support or clarification are encouraged to utilize the communication details found on the website.