Privacy Policy

This Privacy Policy explains how 13 Scents Inc., operating under the Dossier brand, along with its related companies, collects, uses, stores, and shares information when you interact with our services. This includes activity on our website, mobile applications, physical stores, customer support channels, and any other products or services we provide. Protecting personal information and being transparent about our practices is a core priority. By engaging with our services or submitting data, you acknowledge that you understand and agree to these practices. If you do not consent, it is recommended that you avoid providing personal information or using the services, as this may restrict access to certain features or prevent you from completing purchases.

The relevant Dossier entity responsible for managing personal data may vary based on your location and billing address. Contact details for each entity are provided in the contact section of this policy. We may update this Privacy Policy periodically, and continued use of our services after updates indicates acceptance of the revised practices.

We collect information through multiple channels. Some data is provided directly by users, including names, email addresses, billing and shipping details, account credentials, purchase history, preferences, and any content you submit through reviews, surveys, or social media. Additional information is gathered automatically through technology, such as IP addresses, device details, browser type, and usage behavior via cookies, analytics tools, or similar tracking mechanisms. Combining voluntarily shared information with automatically collected data allows us to better understand user needs and improve our services.

The information collected is used to operate and enhance our offerings. This includes processing orders, managing accounts, delivering products, providing customer support, responding to inquiries, personalizing recommendations, administering marketing communications where legally permitted, managing loyalty programs and promotions, and analyzing user behavior. Data also supports product development, security, fraud prevention, and compliance with legal obligations.

We process personal information only when there is a lawful basis, such as fulfilling contractual obligations, meeting legal requirements, protecting vital interests, pursuing legitimate business purposes, or relying on consent where necessary. Certain functions or services depend on this data, and without it, some features may be limited or unavailable.

Cookies and similar technologies are used to ensure proper website functionality, monitor performance, and support marketing efforts. These tools help us understand user interactions and deliver relevant content. Users can adjust cookie settings at any time, though some features may be impacted if certain cookies are disabled.

Data may be shared with trusted third-party service providers, including those handling payments, shipping, IT support, analytics, marketing, or customer service. These partners are only authorized to use the information as needed and are required to maintain confidentiality. Personal data may also be disclosed when required by law, in legal proceedings, to protect rights or safety, or as part of corporate transactions such as mergers or acquisitions, subject to appropriate safeguards.

Personal information is retained only for as long as necessary to meet operational, legal, and accounting needs, with retention periods differing based on whether you are a customer, subscriber, or casual visitor. Users have rights regarding their data, including accessing, correcting, deleting, or transferring information, depending on local regulations. You may also opt out of marketing communications at any time, though identity verification may be required for certain requests.

We implement organizational and technical measures to protect personal information against unauthorized access, misuse, or loss, although no system can provide absolute security. Links to external websites may be included for convenience, but we are not responsible for their privacy practices.

For any questions, concerns, or requests regarding this Privacy Policy or our data management practices, you can contact our Privacy Team via the provided email or mailing address. We are committed to protecting your information and continually improving privacy and security practices to uphold your trust.