Return Policy

Our approach to returns is crafted to be effortless, thoughtful, and consistent with the care we dedicate to our fragrances. For members of D+, returns are fully complimentary, while all customers have the option of free exchanges, making it simple to try new scents without hesitation. Initiating a return is designed to be intuitive, and every stage of the process is handled with attention to ensure a smooth, reassuring experience. We want returning a product to feel as confident and positive as purchasing one.

What distinguishes our return program is the way we handle returned items. We understand that a fragrance may not always suit a particular individual, but that does not diminish its value. Instead of letting lightly used perfumes go unused, returned products are redirected through donation programs, allowing them to bring joy, comfort, or confidence to others. This practice transforms each return into something meaningful, extending the life of the product beyond a single customer’s experience.

All returned items are entrusted to Give Back Box, a nonprofit organization dedicated to reducing waste and supporting charitable initiatives. Rather than discarding returned perfumes, Give Back Box helps redistribute them to organizations and communities where they can have a positive impact. This partnership enables us to act responsibly while contributing to social good, ensuring that each product continues to provide value and purpose.

Give Back Box manages donations from both businesses and individuals, organizing returned goods into inventories for a wide range of charitable recipients. Returned fragrances can be a meaningful addition to women’s shelters, providing a sense of dignity and self-expression, while other products support families or individuals navigating challenging circumstances. Every item donated, regardless of size, becomes a resource that can make a tangible difference.

The reach of this program is extensive, partnering with over sixty charities across the United States, Canada, and the United Kingdom, each serving diverse communities and missions. By participating in this cycle, returned fragrances help empower these organizations, reflecting values of sustainability, community care, and social responsibility.

Our collaboration with Give Back Box reinforces our dedication to environmental stewardship and positive social impact. This approach ensures that products maintain value even after leaving a customer’s possession, and it allows participants to feel confident that their returns contribute to a larger, beneficial system. Returning a fragrance is more than a procedural step; it becomes part of a thoughtful, intentional cycle that emphasizes reuse, generosity, and care over waste.

Ultimately, our return policy is built on the principles of accessibility, enjoyment, and responsibility. Whether exchanging, returning, or discovering a new favorite scent, customers engage in a process that respects people, communities, and the environment. Through this program, every returned fragrance is given the opportunity to inspire, serve, and create meaningful impact beyond its original use.