Terms & Conditions

The Dossier website is managed by 13 Scents Inc., operating under the name Dossier, and functions as an online retail platform. Use of the site, including browsing products, placing orders, or accessing services, is subject to the terms outlined here. By interacting with the website in any way, users agree to comply with these conditions, and those who do not accept them should refrain from using the platform. The Dossier Rewards Program was officially discontinued on August 24, 2024, and any concerns regarding unused points are handled separately according to company guidance.

Access to and use of the website is limited to individuals who meet the minimum legal age requirements in their jurisdiction. Users under this age must have consent from a parent or legal guardian to comply with the terms on their behalf. Children younger than thirteen may view content on the site but are not permitted to create accounts, submit personal information, or make purchases.

Products available through the website are intended for personal, non-commercial use only. Orders placed for resale, redistribution, or other commercial purposes are prohibited. Dossier reserves the right to refuse or cancel any order suspected of violating these guidelines. Product availability, pricing, and payment options may differ by region, and all orders are subject to approval. Confirmation of an order does not guarantee fulfillment until processed and verified.

Payments must be completed through the secure methods offered during checkout. Orders are processed only after successful payment, and items are shipped following confirmation of payment. Pricing errors or updates may occur, and Dossier may cancel orders affected by such issues, issuing refunds as needed. Shipping costs and estimated delivery times vary depending on the chosen method and destination, and delays due to carriers or unforeseen events may arise. Ownership of products transfers upon completion of payment, while the risk of loss shifts to the buyer once items are handed to the shipping carrier.

Eligible products can be returned within thirty days of delivery if they meet specified return criteria, including remaining in original condition and packaging. Certain items, such as gift cards or previously used products, cannot be returned. Refunds, when applicable, are credited to the original payment method, with applicable deductions if stated.

Optional programs or memberships may be offered to provide additional benefits. Participation is voluntary and governed by program-specific rules, which may be updated over time. These rules define fees, credits, cancellation processes, and promotional eligibility.

All content on the website, including text, images, software, and trademarks, is owned or licensed by Dossier and protected by intellectual property law. Users are granted a limited license to access the site for personal use only, and any unauthorized commercial use, reproduction, or modification is prohibited.

Users are responsible for maintaining the confidentiality of their account details and ensuring the accuracy of personal information. Dossier reserves the right to suspend or terminate accounts that violate the terms or threaten the company’s interests. The website may contain links to third-party platforms, but Dossier is not responsible for their content or practices, and interactions with these external sites are at the user’s discretion.

Dossier is not liable for delays or failures arising from circumstances beyond its control, including technical malfunctions, labor disputes, natural events, or government actions. These terms are governed by applicable law, and users may contact Dossier using the contact information provided on the website for assistance.